Who we are
Our website address is: Petcasa.com.au
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS).
Visitors to the website may download and extract any location data from images.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies.
Our website also uses cookies to improve user experience, analyse website traffic, and support marketing activities.
E-commerce and Customer Data
When you place an order on our website, we collect the personal information necessary to process and fulfil your order.
This may include your name, billing and shipping address, email address, phone number, and order details.
This information is used to process your order, arrange delivery, provide customer support, and manage returns or refunds where applicable.
Payment Information
All payments are processed securely through third-party payment providers, such as Shopify Payments, Stripe, or PayPal.
We do not store or have access to your full credit card details. Payment information is handled directly by the relevant payment provider in accordance with their own privacy and security policies.
Who we share your data with
We may share your personal information with trusted third-party service providers where necessary to operate our business.
This may include payment providers, shipping and logistics companies, email marketing platforms, and website analytics tools.
These third parties are only permitted to use your information as necessary to provide their services.
Marketing and Tracking
With your consent, we may send you promotional emails, offers, or updates.
We may also use tools such as Google Analytics or Facebook Pixel to understand user behaviour and improve our marketing performance.
You can unsubscribe from marketing communications at any time.
How long we retain your data
We retain your personal information only as long as necessary to fulfil orders and comply with legal obligations.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Order and customer data may be processed through third-party platforms used to operate our business.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: sales@chairsrus.com.au